Q: What types of IDs are acceptable for check-in at OYO properties?
A: In India, valid photo IDs like passport, voter ID, driving license, or Aadhaar card are required for check-in. PAN cards are not accepted.
Q: Is there a minimum age requirement to book a room at an OYO property?
A: The minimum age requirement to book a room at an OYO property depends on the specific hotel and local regulations. Generally, guests must be 18 years or older to book a room.
Q: Is there an expiration date for the OYO Rupee earned through referrals?
A: There is no explicit expiration date for the OYO Rupee earned through referrals. However, it's advisable to check the terms and conditions for any updates or changes.
Q13: Can I combine the OYO Rupee with other discounts or promotions?
A: OYO Rupee earned through the Refer and Earn program can usually be combined with other discounts or promotions available on the platform, providing additional savings.
Q: Can I smoke in my OYO room?
A: Smoking policies vary depending on the property. Some OYO hotels are completely non-smoking, while others may allow smoking in designated areas. It is essential to confirm the smoking policy with the specific property before booking.
Q: Can I refer someone who already has an OYO account?
A: No, the referral program is designed for new users. Referrals are valid only if the referee creates an account on OYO for the first time using the unique referral code.
Q: Can I withdraw the OYO Rupee to my bank account?
A: No, the OYO Rupee earned through the Refer and Earn program is generally non-transferable and can only be used as a discount on OYO hotel bookings.
Q: How do I book a room at an OYO property?
A: Booking a room at an OYO property is simple and can be done through their website or app. Here's how:
Visit the website or app and choose your location, travel dates, and number of guests.
Filter the search results based on your preferences like price, amenities, and property type.
Select a property and choose the room type that suits your needs.
Review the room details, amenities, and cancellation policy.
Enter your guest details and make the payment.
You will receive a confirmation email with your booking details.
Q: What are the most common complaints about OYO?
A: While OYO offers budget-friendly accommodations, some common complaints from guests include:
Discrepancies between room descriptions and actual conditions
Lack of cleanliness and hygiene in some properties
Poor customer service and responsiveness to complaints
Unprofessional behavior of staff
Difficulty in availing advertised amenities
Q: What is referral code for OYO?
A: OYO referral code is HIMAKD4B5.
Q: What are the check-in and check-out times at OYO properties?
A: Standard check-in time at OYO properties is 12:00 PM, and check-out time is 11:00 AM. However, these times may vary depending on the specific property. You can find the exact check-in and check-out times during the booking process or on the property's dedicated page.
